FAQ
Will shipping during the holidays be delayed?
Because our orders increase over the holiday season, please be mindful that there may be production and shipping delays through the new year.
For those needing expedited service, please email us at spella@spellacaffe.com and we’ll work to accommodate your needs to the best of our capability.
Grazie!
What is your shipping policy?
Orders typically ship out Tuesday - Thursday. All orders will be shipped within one week of purchase. Please contact us directly if you have expedited shipping needs.
How should I store my coffee?
We suggest that you keep your Spella coffee in an air-tight container (like a mason jar), in a cool, dry place (never a refrigerator or freezer).
Our coffee beans have a really impressive shelf life, and we find that — if stored correctly — they are delicious up to 3-4 weeks after their roast date.
How do I update my subscription?
If you need to make a one-time change to your subscription (skip a shipment, update your address) please email us and we’ll take care of it.
If you would like to change the quantity, frequency, or type of coffee you receive, please cancel your current subscription and set up a new one.
How do I cancel my subscription?
Sign into your account
Click on “my account” and select “subscriptions”
Click on the subscription you’d like to cancel
Select “cancel subscription”
You’ll receive an email confirmation that your subscription has been cancelled.
Please reach out if you need additional support!
How should I brew my coffee?
While we think Spella coffee is good brewed any way, our preferred method is the stove-top moka pot — we even made a step-by-step guide for making this espresso at home!
How do I order wholesale?
We’re very proud to be part of the fine dining and food communities of Portland! We take our partnerships with local vendors to heart, and invest time in sharing not only our coffee, but also our insight.
Please reach out and share a little about yourself. We’d love to have a conversation about fit!